I Still Haven’t Found What I’m Listening For

Today I sit down with communication researcher Richard Frankel, PhD, whose decades of work have helped define listening as a clinical skill. We talk about this as not only structured and teachable, but, more importantly, deeply tied to outcomes and our well-being. Together, we explore how small moments of attention shape trust, efficiency, and meaning in medicine, and why the simple act of hearing a patient fully is more impactful than we often think.